I just spent more time than I should have disputing a payment with my PayPal account. The first call had to be ended because of the drastic language difference. I called back and spoke with someone that had a slightly better accent (you know which one) and told her I needed to speak to someone in the US. Once the very nice lady picked up, the call went smoothly and we were able to get so much accomplished. I was put at ease with the issue and felt that something was being done.
With the amount of US citizens using online services or credit services, it would be expected that the companies would supply US citizens for help with those services. I know better than many that it's hard to do that in the current state of things in the US and the job market within our country. I also know first had because of working with a worldwide payments processing company that having someone that many of your customers understand is a must. If you want to keep happy customers, you need to provide them with people that can be understood and that can be helpful to concerned people when issues arise.
Thankfully, I was able to get the account number changed and, since it's PayPal, I hope that all services I pay with that service goes uninterrupted.
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